FAQ's
Frequently Asked Questions (FAQs)
1. What is your Shipping Policy?
Answer: We process and dispatch all orders within 1 to 3 business days. Delivery times typically range from 7 to 12 business days for major destinations like the US, UK, Canada, and Australia. You will receive a tracking link via email as soon as your package is shipped.
2. What is your Return & Warranty Policy?
Answer: We offer a 30-day warranty window for return or replacement requests if your item arrives damaged, defective, or incorrect. Physical returns are generally not required if clear photo or video evidence of the issue is provided to our support team.
3. What should I do if my package is delayed or lost?
Answer: If your shipment exceeds 30 business days from the dispatch date without delivery, you are fully eligible for a free replacement or a full refund under our Shipping Guarantee. Contact us at support@saadcollections.com with your order number.
4. Are payments on Saad Collections secure?
Answer: Yes, 100%. All transactions are processed through encrypted, SSL-certified payment gateways adhering to global PCI-DSS security standards. We never store your financial details on our servers.
5. Is Saad Collections an officially registered business?
Answer: Yes, Saad Collections operates under SAAD COLLECTIONS (PRIVATE) LIMITED, an officially incorporated corporate entity (CUIN: 0321208). All corporate details are available on our Legal Notice page.
Email: support@saadcollections.com
Business Name: Saad Collections
