Refund policy

At Saad Collections, we strive to deliver premium quality products and an exceptional shopping experience. If you encounter any issues with your order, we are here to assist you swiftly.

Please review our policy below regarding returns, replacements, and refunds.

1. Refund & Replacement Eligibility

We offer a full refund or a free replacement under the following circumstances:

  • Damaged Items: If your item arrives broken or damaged during transit.
  • Incorrect or Missing Items: If you receive the wrong product, size, color, or if components are missing from your package (no need to return the wrong item).
  • Missing or Delayed Packages: If your shipment is lost in transit, or if delivery exceeds 30 business days for standard destinations (USA, Europe, Canada, Australia).
  • Out of Stock / Cancelled Orders: If an item becomes unavailable or if you request a cancellation before the order is processed and shipped.

2. Evidence Required for Claims

To process your request quickly, please contact our support team within 30 days of receiving your package with the following details:

  • Your Order Number and registered email address.
  • Clear photos or videos showing the defect, damage, or wrong item received.
  • For sizing issues, clear photos showing proper measurement against a measuring tape.

3. Non-Refundable Conditions

Refunds or replacements will not be issued in the following scenarios:

  • Delivered Status: Orders where tracking information is marked as "Delivered" by the courier.
  • Incorrect Address: Packages returned or destroyed due to an incorrect, incomplete, or insufficient shipping address provided by the customer.
  • Unclaimed Packages: Items failed to deliver due to customer absence, refusal to receive, or failure to collect from the local post office.
  • Buyer’s Remorse: Personal preference issues (e.g., changing your mind, not liking the product style, or slight variance in product scent/texture).

4. Returns & Exchanges

Due to international logistics and customs duties, returning items physically is often costly and time-consuming. In most cases of damaged or incorrect items, you do not need to return the item—we will simply resend a replacement or process a refund upon verifying your photos/videos.

If a physical return is mutually agreed upon:

  • The item must be returned within 10 days of delivery in its original, unused condition with all packaging intact.
  • Return shipping costs are the responsibility of the customer.

5. Refund Processing Time

Once your refund request is approved, it will be credited back to your original payment method (Credit Card, Debit Card, or PayPal) within 3 to 5 business days, depending on your bank's processing times.

6. Contact Us

For any refund, replacement, or tracking inquiries, please reach out to our dedicated support team: