We process and dispatch all orders within 1 to 3 business days. Delivery times typically range from 7 to 12 business days for standard destinations such as the US, UK, Canada, and Australia. You will receive a tracking link via email as soon as your package is shipped.

We offer a 30-day window for return or replacement requests if your item arrives damaged, defective, or incorrect. Physical returns are generally not required if clear photos or video evidence of the damage are provided to our support team.

If your item arrives damaged or defective, please contact our support team at support@saadcollections.com within 30 days of delivery. Kindly provide your order number alongside clear photos or a short video showing the damage. Once verified, we will immediately process a free replacement or a full refund—no physical return of the damaged item required.

If your shipment exceeds 30 business days from the dispatch date without delivery, you are fully eligible for a replacement or a full refund under our Shipping Guarantee. Please contact our support team with your order number for immediate assistance.